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Course Content
Active Listening: How to Listen in an Engaged and Non-Critical Manner
1 Quiz
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Non-verbal Communication
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Talking – Initial Statements
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Note Taking
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Understanding the Issues
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Appreciative Inquiry
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The Art of Questioning
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Negotiating the Issue
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Conflict Management Styles
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High Conflict Personalities
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Mental Health
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How the Brain Works
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Facilitation
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Intergroup Relations and Cross Cultural Awareness
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Implicit Bias
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History of Law Enforcement and Policing
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Overview of the Criminal and Civil Justice Systems
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Model Standard of Conduct and Ethics
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Implementation of the California Dispute Resolution Program Act of 1986 and DRPA County Contractors
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