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Course Description

If you have not yet completed the pre-evaluation survey, please take a moment to fill it out before starting the online training portion.

Pre-Survey (COMMUNITY Participant)
Pre-Survey (LAPD Participant)

Course Content

Welcome
Overview of the Mediation Process: Monologue Practice – Introduction 1 Quiz
Talking – Initial Statements 1 Quiz
Note Taking 1 Quiz
Lesson Content
Active Listening: How to Listen in an Engaged and Non-Critical Manner 1 Quiz
Lesson Content
Understanding the Issues 1 Quiz
Overview of the Criminal and Civil Justice Systems 1 Quiz
Negotiating the Issue 1 Quiz
Agreement 1 Quiz
Lesson Content
Conflict Management Styles 1 Quiz
Lesson Content
Mental Health 1 Quiz
Lesson Content
Conciliation 1 Quiz
Lesson Content
Facilitation 1 Quiz
Lesson Content
Implementation of the California Dispute Resolution Program Act of 1986 and DRPA County Contractors 2 Quizzes
2nd
Appreciative Inquiry 1 Quiz
Lesson Content
How the Brain Works 1 Quiz
Lesson Content
Implicit Bias 1 Quiz
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Model Standard of Conduct and Ethics 1 Quiz
Intergroup Relations and Cross Cultural Awareness 1 Quiz
Lesson Content
Connecting Across Culture
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